Shipping & returns

SHIPPING COST AND DELIVERY TIME

 

CANADA

FREE SHIPPING on orders over $75 !

For orders under $75, there is a flat rate fee of $9.99. All packages are shipped within 2 business days, from Quebec, with Canada Post. 

It can take up to 8 business days to be delivered. (Between major urban centres within Canada, it usually takes 2 business days).  


UNITED STATES :

FREE SHIPPING on orders over $75 !

For orders under $75, there is a flat rate fee of $9.99 CAD. All packages are shipped within 2 business days, from Quebec. Orders are shipped by airmail and will arrive within 4 to 8 business days. Packages are delivered by USPS.  If you would like faster and trackable shipping, you can pick that option at checkout.


INTERNATIONAL:

The packages are shipped by small packet international air, orders usually arrive within 5 to 15 business days, depending on the destination. The buyer is responsible for any duty charges that could be incurred.  

 

RETURNS

Thank you so much for ordering Momzelle.  We are a small, family owned business and are thrilled to be a part of your pregnancy and breastfeeding journey. We are proud to offer the highest quality nursing wear at a great price! We want you to feel 100% satisfied with your purchase. 

 

RETURN POLICY

Items purchased at momzelle.com may be returned, as long as they have only been tried on, are not worn or washed and still have their tag on, and are not marked *Final Sale*. 

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. 

 

For orders from Canada, you are responsible to mail the items back to us at the address below. 

Please email info@momzelle.com with the following information: 

  1. Your order number and the merchandise you wish to return;
  2. Please let us know the reason for your return.

 

For orders from the United States, you are responsible to ship back the items back to us. We recommend using USPS. If UPS or FedEx is used, broker fees need to be paid by shipper. Otherwise, broker fees incurred will be deducted from the refund.

 

Return address:
Momzelle Inc
2 rue Saint Pierre, local 2
Pont-Rouge, Quebec G3H 1W1 

Exchanges: Momzelle does not offer exchanges, at the moment. We recommend following the return policy steps above for the items you wish to exchange and then place a new order for the item(s) you would like.

 

Defective product or shipping error: Please contact us immediately and we will resolve the issue with you.

 

Gift return: The return procedure for a gift is the same as a standard order. Please follow the procedures outlined in our Returns Policy.

 

Please note:

  • Shipping and handling charges are not refundable, unless you received an item in error.
  • Special offers may be subject to changes by a return/exchange.

 

Don’t hesitate to contact us by phone or by email if you have any questions! We are happy to help!